Patient Care Navigator (Medical Assistant)- 244678 Job at Medix™, Bronx, NY

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  • Medix™
  • Bronx, NY

Job Description

Job Title: Patient Care Navigator

Position Type: Full-Time | Regular

Location: Bronx, NY

Position Summary

We are seeking a compassionate and detail-oriented Patient Care Navigator to join our healthcare team. This individual will play a vital role in supporting patients through all aspects of their care journey—helping them schedule appointments, access community resources, and overcome barriers that impact their health and well-being. The ideal candidate is proactive, organized, and deeply committed to ensuring every patient receives the support they need to achieve positive outcomes.

Key Responsibilities

  • Schedule patient appointments, follow-ups, and diagnostic tests.
  • Ensure completion of referrals, imaging, and specialty visits.
  • Track and follow up on missed appointments or delayed care.
  • Coordinate transportation and interpreter services as needed.
  • Reinforce clinician instructions to promote adherence to care plans.
  • Identify and connect patients with community resources such as housing, food assistance, and transportation programs.
  • Refer patients to social work, behavioral health, case management, or financial counseling as appropriate.
  • Help patients express their questions and concerns to the care team.
  • Ensure patient values and preferences are integrated into care decisions.
  • Support patients in overcoming barriers such as language, financial challenges, or lack of health literacy.
  • Assist with insurance-related tasks, including prior authorizations and coverage verification.
  • Document all encounters and care coordination activities in the EMR.
  • Communicate patient updates and needs to physicians, nurses, and other team members.
  • Conduct reminder calls for appointments or preventive health screenings.
  • Engage high-risk or disengaged patients to re-establish care.

Qualifications

  • Education: High School Diploma or equivalent required.
  • Certification: Graduate of an approved Medical Assistant program.
  • Experience: Previous experience in a medical setting or at least 2 years of relevant work experience preferred.
  • Skills:
  • Strong communication and interpersonal skills.
  • Bilingual preferred.
  • Proficient in basic computer technology and electronic medical records.
  • Must successfully complete organizational orientation and training requirements.

Why Join Us

This is an excellent opportunity for someone passionate about patient advocacy and care coordination to make a meaningful difference in the lives of patients every day. You’ll work as part of a supportive, multidisciplinary team dedicated to improving access, quality, and patient satisfaction.

Job Tags

Full time, Work experience placement,

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