Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

Provides intermediate level monitoring and troubleshooting for operating equipment and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices. 

• Use HP Openview and Genesis network monitoring systems to provide in-depth real time analytics and alerts for the retailer terminal network with a focus on providing 100% network availability.
• Manage and monitor all network devices and inter-site connections between multiple New York sites on an MPLS network.
• Performs intermediate level troubleshooting of network technologies related to IP network systems and any other IGT deployed network systems and backbone transports according to established procedures, using existing tools.
• Performs intermediate level infrastructure hardware, software and wiring installations in accordance with established procedures.
• Monitors logical security through use of established tools and procedures. 
• Accurately executes communications checklists to ensure all daily tasks / work are completed. 
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance
• Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.
• Provides training to other technicians through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior level communication Technicians.
• Prepares a weekly report of chronic network issues for the customer
• Reviews the weekly network invoice to ensure accuracy before it is sent to the customer.
• Reviews and updates network procedures as needed.

Qualifications

Education

• Two year technical college degree or comparable experience

Experience

• 1-2 years preferred
•  

Minimum technical knowledge and skills requirements

• Basic knowledge of IP protocols, window command line and Cisco equipment
• Comprehensive knowledge of Office suite and PC operating systems
• Entry level knowledge of WAN topology, associated monitoring and troubleshooting tools, data center network equipment and network cable specifications.

Special training and knowledge requirements

Network Related:

• Basic level - WAN topology (MPLS), Cellular (CDMA, GSM), Satellite, associated monitoring and troubleshooting tools (HPOV, HNS vision, Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.
• Basic level - network troubleshooting tools (such as spectrum analyzer, protocal analyzers, etc…)
• Basic level - network security access tools
• Intermediate level - network monitoring systems (NMS)

Best Practices:

• Basic level - ITIL best practices and associated tools related to Incident, Change, Release, Audit, and Problem Management.
• Basic level - GTECH ISMS policies and procedures.
• Basic level - GTECH environmental systems and procedures.

Other requirements:

• Must be able to work all holidays as shift requires (24x365 operation), may work up to 12 hour shift

Keys to Success

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting salary range is $31,096 - $67,496 . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short-term incentive or other discretionary bonuses. More senior roles maybe eligible for long-term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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