Job Description

Job Description

ABOUT OUR CLIENT

Our client is a long-established and highly respected provider of commercial equipment service solutions , supporting customers across multiple industries through a strong field service model. With a nationwide footprint and a commitment to operational excellence, our client is known for delivering reliable service, investing in employee development, and maintaining long-term customer partnerships.

POSITION SUMMARY

The Service Manager supports the District Manager and plays a key leadership role in the daily operations of the branch. This position assumes advanced responsibilities related to field service execution, technician development, customer satisfaction, and operational performance .

The Service Manager provides hands-on leadership to field service technicians by coaching and training on commercial equipment, service procedures, safety practices, and customer-facing skills . This role helps drive service revenue growth, productivity, quality, and customer satisfaction while ensuring adherence to company policies and operational standards.

KEY RESPONSIBILITIES

• Support the District Manager in leading branch operations and day-to-day service activities
• Coach, train, and develop field service technicians on:
• Commercial equipment service and repair
• Preventative maintenance procedures
• Installation and upgrade processes
• Customer communication and professionalism
• Assist with enforcement and tracking of company policies, procedures, and safety standards
• Help drive service revenue growth, operational efficiency, and customer satisfaction
• Provide hands-on leadership to a highly technical field service team
• Support technician accountability related to:
• Equipment installations
• Preventative maintenance
• Equipment upgrades and updates
• Sales support for service solutions
• Customer relationship development
• Participate in the development and execution of strategies to meet or exceed financial and service performance metrics
• Lead ongoing employee development , engagement, and retention efforts
• Manage and coordinate regular maintenance of service vehicles
• Support general branch administration and operational coordination

REQUIRED QUALIFICATIONS

• High School Diploma or GED with 4+ years of relevant experience , including supervisory experience
• OR
• Bachelor’s degree with 1–3 years of relevant experience
• Proven experience managing customer relationships and working directly with customers
• Strong ability to use productivity tools (Microsoft Office or similar platforms)
• Ability to achieve goals and manage priorities with minimal supervision
• Strong verbal and written communication skills
• Electrical and mechanical service experience
• Valid driver’s license

PREFERRED QUALIFICATIONS

• 5–7 years of experience in a field service environment
• Understanding of basic financial concepts including:
• Labor costs
• Margins and markups
• Expense control
• Familiarity with branch or service operating systems
• Customer relationship management and/or sales support experience
• Associate’s degree or prior supervisory experience in a commercial service environment

WHY JOIN OUR CLIENT

• Competitive compensation
• Comprehensive medical, dental, and vision insurance with low employee premiums
• Paid vacation and paid holidays
• 401(k) plan with company match
• Extensive training programs (on-the-job, online, and classroom-based)
• Company-provided service vehicle, uniforms, tools, and safety equipment
• Safety-focused work environment
• Opportunity for career growth within a stable, well-established organization

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