Job Description

Fit Recruiting is partnering with a growing industrial company in Spanish Fort to hire a Client Services Manager . This role is critical to delivering a high level of service to customers while supporting sales, order processing, and internal coordination. This position serves as a key internal point of contact for customers, outside sales teams, vendors, and internal teams, supporting customer inquiries, preparing quotes, processing orders, and ensuring the accurate and timely delivery of products and services. Salary is in the $70K range, depending on experience, plus benefits and growth advancement opportunities.

Key Responsibilities

Customer Service & Sales Support

• Serve as the primary internal contact for customer inquiries, quotes, and orders
• Respond to calls and emails from customers, reps, and field sales
• Understand customer needs and recommend appropriate products or alternatives
• Prepare accurate quotes, pricing, and product recommendations

Order Processing & Coordination

• Enter and manage sales orders in the ERP system with a high level of accuracy
• Track orders and proactively communicate status updates
• Coordinate with purchasing, warehouse, and logistics teams
• Follow up on open orders, backorders, and delivery issues through resolution

Technical & Product Support

• Develop working knowledge of product lines and applications
• Assist customers with parts identification, materials, and specifications
• Coordinate with vendors on pricing, lead times, and technical details

Relationship Management

• Build and maintain strong relationships with key accounts
• Support outside sales with quotes, pricing, and project details
• Identify upsell and cross-sell opportunities based on customer needs

Qualifications

Required

• 5+ years of inside sales, customer service, or order desk experience
• Experience with industrial products (electrical, mechanical, MRO, instrumentation, construction, oil & gas, etc.)
• Strong ERP and Microsoft Office skills
• Excellent communication, organization, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience working for an industrial distributor
• Ability to read prints or interpret technical specifications
• Familiarity with quoting tools, CRM systems, or inventory software
• College degree in business or a related field

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