Job Description

Job Title: Workplace Exp Coordinator

Location: Atlanta, GA 30326

Duration: 2-3 month (Covering a leave-Very likely to extend)

Shift: M-Thurs 8:30-5:30 / F 8-4

Summary:

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• Team Overview: Apart of the operations team
• Supporting the entire office

• Resource's typical working day: Front facing position
• Organizing meetings
• Approving calendar invitations
• They have teams booking conference room, helping get them booked. Keeping things organized
• Have to do expenses
• Ordering items for the office
• They send out a weekly digest and monthly newsletter, they would be helping with that

• Must Have Skills: Have to be professional
• Very computer savvy
• HM not looking for gaps in resume , looking for someone committed to the role
• Concierge experience Looking for corporate experience

Nice to have skills: Would be nice if they had experience with Campaign Logic

Years of Experience: Customer service experience

Education: HS Diploma

Software skills:

MS Office Suite

Campaign Logic - Nice to have!

Interview Process: 2-3 interviews

• What You'll Do: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• What You'll Need: High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

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