Job Description

Houston, TX - Salary $100-120k

Job Brief

The Product Specialist will play a key role in supporting and delivering product training, demonstrations, and application support. You’ll work directly with customers, sales teams, and industry partners to configure, commission, and troubleshoot KVM and video wall solutions. You will also design, develop, and deliver engaging training programs, ensuring technical concepts are translated into clear, practical knowledge for diverse audiences.

Responsibilities

• Support and participate in product training events.
• Prepare, test, and maintain training and demo systems.
• Design and develop product-focused training programs for customers, partners, and internal teams.
• Deliver hands-on technical training (in-person, virtual, and on-demand).
• Create training materials: presentations, manuals, quick guides, e-learning modules, and videos.
• Travel to support events and demonstrations (approximately 15%).

Requirements

• Background in IT, Networking, KVM, Audiovisual, or related technical fields.
• Certifications such as CompTIA Network+, CCNA, or CCNP preferred.
• 3+ years’ experience in technical training, instructional design, or a similar role.
• Strong technical skills with the ability to quickly master new technologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience with Learning Management Systems (LMS) and e-learning tools (SkyPrep, Snag-It, Camtasia, etc.).

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