Job Description

General Summary

Provides user support and training for Pharmacy computer system applications. Provides instruction and/or documentation, coordinates and documents testing, and reports and follows up on software malfunctions for installation, upgrade, and maintenance of system applications. Assists in development of methods, procedures and controls to improve and maintain data integrity. Prepares and distributes various periodic and adhoc management reports.

Key Responsibilities

• Creates and maintains user accounts for Pharmacy computer applications, following all pertinent hospital and department policies and guidelines. Responds to user inquiries regarding system processes, procedures and problems and acts as liaison between user departments and Pharmacy. Documents, reports and monitors resolution of system errors.
• Prepares user documentation for new/changed procedures. Provides user training for pharmacy and non-pharmacy staff members and/or written procedural documentation for all pharmacy informatics applications, installations, and upgrades.
• Assists in the designing, development, testing and implementing of clinical applications supporting pharmacy operations. This would include testing of interfaces, billing, and automation for new systems, upgrades, and product enhancements. Visits offsite facilities for training when necessary.
• Troubleshoots hardware/software malfunctions or deficiencies to Manager. Monitors resolution of problems by software vendor. Reports unresolved issues to Manager. Develops and implements interim procedures when problems cannot be resolved promptly. Identifies and recommends system enhancements as appropriate.
• Updates computerized hospital rate directory for changes/additions in services and to comply with user, hospital and/or payor requirements, in accordance with Budget Department procedures. Documents and communicates changes to affected departments. Advises hospital community in proper use of CPT4 procedure codes.
• Assists in development and maintenance of controls to facilitate accurate reporting of patient charges. Monitors charge activity of new departments on automated billing system. Uses standard patient accounting reports to research and resolve discrepancies in revenue reporting between Data Input and hospital departments.

Minimum Requirements

Education

• Bachelor's Degree in Computer Science or a closely related field.
• Current Massachusetts license as a Pharmacy Technician.
• Current certification as a Pharmacy Technician by the National Pharmacy Technician Certification Board.

Experience:

• 2 years of Hospital Pharmacy Technician experience required, 5 years of experience preferred

Boston Children’s Hospital offers competitive compensation and unmatched benefits.

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