Job Description

Forrest Solutions is seeking a Full-Time Mobile Associate to provide on-site support and coverage across multiple client locations in the Washington, DC market, including Washington, DC, Northern Virginia, and Baltimore, MD. This role is ideal for a customer-focused professional with strong copy/print and imaging experience who thrives in a fast-paced, service-oriented environment.

Key Responsibilities

• Execute all daily activities in accordance with Forrest Solutions’ Standard Operating Procedures, policies, and guidelines
• Deliver exceptional customer service and maintain a professional, friendly, and cooperative attitude at all times
• Greet and assist customers promptly, ensuring a clean, productive, and welcoming workspace
• Provide copy, print, and imaging services, including:
• Binding, hole punching, stapling, and basic copier maintenance
• CD/DVD reproduction and imaging requests
• Perform quality control checks on all output (files, images, and printed materials)
• Manage projects both on-site and through off-site production centers
• Complete job tickets with minimal instruction and independently schedule jobs based on size and complexity
• Troubleshoot equipment issues, clear jams, and perform key operator preventative maintenance
• Monitor supply levels, order materials as needed, and maintain equipment usage logs
• Assist other departments (Mail Center, Reception, Hospitality, Records) as needed
• Maintain confidentiality and security of all client information
• Adapt quickly to changing priorities in a high-volume production environment

Qualifications

• High school diploma or equivalent (college degree preferred)
• Prior copy/imaging experience required
• Experience with PCs, servers, scanners, printers, and multifunction devices (MFDs)
• Proficiency with Microsoft Office products
• Strong written and verbal communication skills
• Excellent attention to detail and ability to work efficiently under pressure
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment
• Strong problem-solving skills and sound judgment
• Team-oriented mindset with the ability to build positive working relationships
• Ability to lift up to 50 lbs
• Flexible, dependable, and committed to delivering added value to clients

What We’re Looking For

• A positive, adaptable professional who thrives in a fast-paced setting
• Someone who takes pride in quality work and exceptional customer care
• A clear thinker who can analyze situations, strategize solutions, and follow through

Why Join Forrest Solutions?

• Opportunity to work across diverse, professional client environments
• Be part of a supportive, service-driven team
• Gain experience in a dynamic, client-facing role with growth potential

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or status as a protected veteran.

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