Job Description

About Us

Novara Construction & Remodeling is a rapidly growing residential & commercial construction company. We specialize in high-quality remodeling, general contracting, and design-build services. We are expanding fast — and we’re looking for a highly organized, proactive, and motivated Office Administrator who can wear multiple hats and help us build the company’s internal foundation.

This role is  critical to our operations. You will be the communication link between customers, project managers, and leadership, ensuring projects move smoothly from leads → estimates → production → completion.

If you’re a problem-solver, natural organizer, and enjoy supporting a team with structure and efficiency, we want to meet you.

ResponsibilitiesClient & Lead Communication

• Answer incoming calls, emails, and messages professionally.
• Schedule estimate appointments for sales/project managers.
• Follow up with leads, send reminders, and maintain communication flow.
• Manage customer service inquiries and ensure clients feel supported.
• Communicate with Spanish-speaking customers when needed (Spanish is a plus).

Project Coordination

• Track all ongoing projects and follow up with project managers.
• Request status updates and relay them to clients when needed.
• Assist with material ordering, vendor communication, and scheduling.
• Help ensure project timelines are up-to-date.

Administrative Support

• Prepare invoices, proposals, and documents.
• Data entry into CRM systems (HubSpot / Jobber / ClickUp — training provided).
• Maintain organized digital files (Google Drive or similar).
• Support leadership with tasks that keep the company running smoothly.

Operational Responsibilities

• Help build and streamline internal processes and systems.
• Assist in creating checklists, workflows, and communication templates.
• Monitor deadlines and ensure nothing “falls through the cracks.”

Ideal Candidate

We’re looking for someone who is:

• Highly organized with excellent attention to detail
• Comfortable juggling many moving parts
• A strong communicator (phone, text, email)
• Proactive and solution-oriented
• Reliable, punctual, and consistent
• Coachable and eager to grow with the company
• Tech-savvy (CRM experience is a bonus)
• Bilingual (English/Spanish) is a strong plus, but not required

Requirements

• 1–3 years of office administration experience (construction preferred but not required)
• Strong communication and customer service skills
• Ability to multitask and stay calm under pressure
• Proficiency with Google Workspace (Docs, Sheets, Calendar)
• Experience with CRM platforms — or willingness to learn
• Valid driver’s license (preferred)
• Spanish speaking is a plus

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