Inside Sales & Customer Experience Representative Job at TERMINAX, Irvine, CA

TEh5RlNLaXFsUHNDN2RVN0tMZ1RVMC9vT3c9PQ==
  • TERMINAX
  • Irvine, CA

Job Description

TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representativ e to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.

Responsibilities

  • Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
  • Support sales team with quotes, proposals, order processing, and contract management.
  • Collaborate with marketing to follow up on campaign leads and promotional activities.
  • Respond promptly to customer inquiries via phone, email, or online channels.
  • Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
  • Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
  • Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
  • Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
  • Other ad-hoc tasks as assigned by management.

Qualifications

  • Associate’s degree or higher preferred (Business, Communications, or related field).
  • 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
  • Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
  • Detail-oriented with strong organizational and multitasking skills.
  • Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
  • Team player with a proactive attitude and problem-solving mindset.
  • Interest in automotive or aftermarket products is a plus.
  • Bilingual (English/Spanish or English/Chinese) is a plus.

Compensation & Benefits

  • Competitive base salary plus commission and performance-based incentives
  • Opportunity to grow into a senior success role within a fast-growing, innovative company
  • Onsite fitness center
  • Coffee, drinks and snacks

Job Tags

Base plus commission, Contract work, Currently hiring, Work at office,

Similar Jobs

American Integrity Insurance Company

Senior Product Analyst Job at American Integrity Insurance Company

 ...Our Company American Integrity Insurance Group (NYSE: AII) is a leading provider of homeowners...  ...00 insurance professionals, most of whom work in our Tampa-area headquarters, and...  ...Passion, and Fun. As a team working to provide home insurance solutions to our policyholders,... 

Boston VA Research Institute, Inc. (BVARI)

Research Assistant Job at Boston VA Research Institute, Inc. (BVARI)

 ...discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state... 

Supplemental Health Care

Speech Language Pathologist Job at Supplemental Health Care

 ...Speech-Language Pathologist Everythings Bigger (and Better) in Texas! Ready to help students find their voice and have a blast...  ...collaborate with educators and families, and provide fun, effective therapy. Have experience supervising SLPAs? Thats a plus, too!... 

Farm Job Search

Dairy Farm Hand Job at Farm Job Search

 ...Dairy Farm Hand (6329) Location: Keene, New Hampshire JobNumber: 6329 Dairy Farm Hand position available in this picturesque south western New Hampshire community. This positions is responsible for assisting with the care of Stonewall Farm's livestock that includes... 

ReeceNichols Real Estate

Assistant Sales Manager Job at ReeceNichols Real Estate

 ...Assist in managing a branch real estate sales office. Recruit, develop, direct, train and maintain an effective sales and support staff capable of meeting objectives for profitability and growth. Work closely with Sales Manager to contribute to the development and validation...