Job Description

Job Title: IT Support Technician

Job Type: 6 Month CTH

Job Location: Tracy, CA & Aurora, CO

Job Summary:

Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology.

Responsibilities:

• Provide second-level support for location-specific trouble tickets.
• Support users with all technology-related issues and ensure one-call resolution.
• Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices.
• Analyze performance, identify problem areas, and provide actionable insights.
• Engage with multiple teams to resolve technical issues.
• Perform maintenance tests, identify and isolate issues, and escalate as needed.
• Assist with purchasing, inventory, and financial transactions for physical and licensed technology.

Required Qualifications:

Education:

• High school diploma or equivalent

Work Experience:

• At least 2 years of IT experience.
• Customer service experience.
• Experience troubleshooting operating systems.

Skills:

• Ability to work effectively with both technical and non-technical personnel.

Preferred Qualifications:

• Associate’s or bachelor’s degree in IT or related field.
• Technical institute certification in a related field.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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