General Manager Job at The Quest Organization, Baltimore, MD

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  • The Quest Organization
  • Baltimore, MD

Job Description

General Manager – Luxury Multifamily Portfolio

Privately held, fully integrated real estate development and investment company is seeking a General Manager to oversee the operations and performance of a portfolio of luxury multifamily communities, including new developments and existing assets. This individual will ensure operational excellence, deliver a five-star resident experience, and uphold the company’s commitment to quality, service, and design.

Responsibilities:

  • Oversee day-to-day operations of multiple luxury multifamily properties in alignment with company policies and standards.
  • Lead, train, and support on-site teams including concierge, maintenance, and housekeeping staff.
  • Maintain a high level of resident satisfaction by ensuring timely, professional communication and service.
  • Develop and manage property budgets; analyze financial performance and report on key metrics.
  • Conduct regular property inspections to ensure maintenance, presentation, and service standards are met.
  • Negotiate and manage vendor and service contracts.
  • Partner with marketing teams on lease-up campaigns and resident engagement initiatives.
  • Collaborate with design and construction teams to ensure alignment with company branding and operational needs.

Qualifications:

  • Bachelor’s degree required.
  • 5+ years of experience managing operations for high-end multifamily properties; including hospitality experience and/or understanding of the integral operations of a five-star resort within a multifamily community.
  • Proven success in luxury lease-up environments (high-rise or mid-rise communities).
  • Background in an entrepreneurial or developer-led real estate organization preferred.
  • Strong financial acumen with the ability to create and manage budgets and analyze financial statements.
  • Exceptional leadership, communication, and organizational skills.
  • Detail oriented with the ability to multi-task and adapt to changing priorities.
  • Proficiency in Yardi and Microsoft Excel.
  • CAM or other residential management certifications are a plus.

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