Job Description

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the role

We are currently seeking a full time Fleet Technical Superintendent to help lead our Engineering and Maintenance Team. Reporting to the General Manager, the Fleet Technical Superintendent is responsible for the upkeep, reliability and programmed maintenance of all vessels, pontoons and land-based assets. Vessels must be maintained to meet regulatory compliance requirements and to achieve a high level of safety and reliability. The role overseas both the planning and delivery of both planned and unplanned maintenance as well as ensuring the on-vessel engineers (MEDs) are properly equipped to monitor performance and trouble shoot as required. The role is responsible for upholding scheduled maintenance programs, completing servicing as outlined by the OEM and ensuring the recording of these details in Helm (Planned Maintenance System) in conjunction with the Maintenance Manager, Planning.

Key responsibilities include, but are not limited to

• Responsible for delivering the scheduled planned and unplanned maintenance programs in Helm for all mechanical, electrical control systems, vessel structure, guest facilities, safety equipment and all associated ancillaries on the vessels, tenders, pontoon, etc. through effective planning and communication 
• Responsible for establishing technical key performance indicators (KPI) and for monitoring and auditing the technical performance of each vessel.
• Responsible for liaising with the Group Chief Engineer on all matters relating to the broader asset upkeep and renewal planning of CWS fleet of vessels.
• Ensures the recording of all noted maintenance defects and defect ramifications in Helm and ensuring this culture is embraced by all Crew and Engineers.
• Works closely with Stores, Procurement and the Maintenance Manager, planning to ensure maintenance stock are maintained at agreed par level to ensure remedial works can be undertaken without delay.
• Demonstrates a positive and solution focused attitude with a clear goal-based approach to problem solving and engages the Team in this process.
• Ability to influence and lead teams operating in remote locations without the need to maintain a continuous visual presence.
• Ability to represent the Company and build relationships in dealing with suppliers, contractors and regulatory authorities
• Well-developed leadership and management skills including effective time management and prioritisation skills
• Producing timely and conclusive reporting on works undertaken and planned works and projects to be considered 
• Responsible for the construction of detailed repair specification for vessel out of service periods

About you

The successful candidate will have previous maritime asset management experience. You will be able to provide guidance, support and coaching to the Engineering staff within Cruise Whitsundays on marine engineering and technical matters. You possess the ability to promote an environment of shared vision and co-operation for continual improvement of team performance. You thrive in a fast-paced environment and are comfortable sometimes being onboard vessels, remote pontoons, working outside in the elements, at heights and confined spaces.

To be successful in this role you will have / be

• Project and Change management skills

• Experience in conducting risk assessments and introducing practical safety measures

• Excellent ability to manage time, prioritise to meet deadlines with strong organisational and written/verbal communication skills

• Intermediate computer (including tablets) literacy with experience using maintenance management software and data entry

• An eye for detail and take pride in your work

• Ability to work autonomously as well as part of a team

• Excellent communication and problem-solving skills

• Knowledge of and commitment to maintenance planning techniques and philosophies, including a continuous improvement approach.

• Reliable, self-motivated and proactive

• Strong personal presentation skills

• A strong work ethic where any job that needs doing will get done and get done well

• Well-developed communication, interpersonal and negotiation skills

• Strong analytical and problem-solving skills

Requirements

• Marine superintendence &/or Marine Engineering qualification

• HLTAID011 Provide First Aid & Provide Cardiopulmonary Resuscitation – Mandatory

• Previous maritime asset management experience and ideally exhibit knowledge of a variety of engine OEMs

• Previous experience managing marine asset maintenance teams

• Proficiency in Microsoft Office and relevant software applications

Benefits

• Generous discounts on Journey Beyond travel and experiences

• An attractive salary and positive work environment

• Study Assistance Policy

• A career with opportunities for progression, transfers, and secondments

• Employee Referral Policy

• Parental Leave program

• Purchased Leave policy

• Private Health discounts

• Employee Assistance Program

• Discounts on Journey Beyond merchandise

• Up to 30% off at the Cruise Café & Bar

• Up to 30% off the bar on board vessels

• Free public transport

• Salary sacrifice remote area benefits

If this sounds like the perfect opportunity for you, please submit your application by no later than 12th March 2025

_ Applications will be reviewed and progressed as they are received, so don't wait, apply now! _

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