Event Planner Job at ATR International, Tampa, FL

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  • ATR International
  • Tampa, FL

Job Description

Job Description:

  • Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily.
  • Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.
  • Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.
  • Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
  • Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
  • Manage space issues and escalate unresolved issues to the lead planner or manager as needed.
  • Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting clients.
  • Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.
  • Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience.
  • Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.
  • Deliver high-level service to event organizers, LOBs

Qualifications:

  • Passion for event planning
  • Leadership skills
  • White glove customer service and hospitality

Job Tags

Flexible hours,

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