Job Description

About Archway Dental Partners

Archway Dental Partners is a forward-thinking dental support organization (DSO) that empowers high-performing dental practices through operational support, technology, and strategic leadership. We are committed to improving patient access, care quality, and provider success through scalable, efficient, and compliant infrastructure.

Position Summary

The Director of Revenue Cycle Management (RCM) is responsible for the strategic leadership and oversight of the entire revenue cycle process across all supported practices in the Archway Dental Partners network. This role is charged with building, optimizing, and scaling an RCM infrastructure that ensures timely, accurate, and compliant revenue capture—from patient intake and insurance verification to claims processing, collections, and accounts receivable management.

The ideal candidate is a results-oriented leader with deep experience in dental or healthcare RCM, strong operational acumen, and the ability to drive continuous improvement in a growing, multi-state organization.

Key Responsibilities

Leadership & Strategy

• Provide executive-level leadership over all revenue cycle functions, including eligibility verification, patient billing, claims management, collections, and payment posting.
• Design and implement a scalable RCM strategy aligned with Archway’s growth objectives and partnership model.
• Foster a culture of accountability, transparency, and service excellence within the RCM organization. Mentor and develop team members to build a scalable leadership bench for future growth
• Build, develop, and lead a high-performing RCM team (managers, billing specialists, AR follow-up teams, etc.).
• Serve as a strategic advisor to executive leadership on RCM performance, risks, and opportunities.

Operational Oversight

• Establish and manage RCM performance dashboards with clear accountability for key metrics (e.g., DSO < 30 days, >98% clean claims rate, >98% net collection rate, <5% 90+ AR aging). Conduct monthly reviews with practice leadership and finance to assess trends, identify root causes, and execute corrective actions.
• Drive performance across key RCM metrics: Days Sales Outstanding (DSO), clean claims rate, net collection rate, denial rate, and aging AR.
• Standardize workflows, SOPs, and KPI reporting across all supported practices.
• Implement best-in-class billing practices and technology solutions to support efficiency and accuracy.
• Oversee payer relationships and escalated claim issues, including contract compliance and reimbursement challenges.

Integration & Systems

• Lead RCM onboarding and integration for new dental practices joining the Archway network.
• Oversee use and optimization of dental practice management systems and ensure data integrity.
• Partner with Operations, FP&A, and Finance to ensure alignment between RCM performance, revenue forecasting, and cash flow management. Collaborate with practice operations leaders to strengthen front-end revenue processes (eligibility, pre-authorizations, point-of-service collections).
• Collaborate with IT, operations, and finance teams on system enhancements and automation opportunities.

Compliance & Training

• Ensure compliance with HIPAA, federal/state billing regulations, and payer-specific requirements.
• Maintain up-to-date knowledge of dental coding (CDT), billing standards, and regulatory changes.
• Develop and execute training programs for internal RCM staff and front office teams at supported practices.

Qualifications

• Bachelor’s degree required; MBA, MHA, or related advanced degree strongly preferred.
• Experience supporting a private-equity portfolio company or growth-stage healthcare organization preferred. Support diligence and post-close integration for acquired practices, ensuring seamless alignment to Archway’s RCM standards.
• 8–10+ years of progressive experience in revenue cycle management, with at least 3 years in a director-level leadership role.
• Prior experience in a DSO, MSO, or multi-site healthcare environment is highly preferred.
• Deep knowledge of dental billing, coding, insurance policies, and payer dynamics.
• Proven track record of improving financial outcomes through operational RCM improvements.
• Excellent leadership, analytical, and cross-functional communication skills.
• Strong experience with dental PM/EHR systems and reporting tools.

Why Archway?

• Opportunity to shape the RCM infrastructure of a fast-growing, PE-backed DSO
• Collaborative, mission-driven leadership team
• Competitive compensation, bonus potential, and benefits package
• Professional growth in a national organization scaling for the future of dentistry

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