Deskside Support Analyst Job at KellyMitchell Group, Irving, TX

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  • KellyMitchell Group
  • Irving, TX

Job Description

Job Summary:

Our client is seeking a Deskside Support Analyst to join their team! This position is located in Irving, Texas.

Duties:

  • Perform service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs
  • Provide technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact
  • Provide VIP support of mobile devices for both onsite and offsite executive staff
  • Assist with laptop refresh of corporate devices

Desired Skills/Experience:

  • Associate degree in Computer Networking or 2+ years of related experience
  • Prior help desk experience is preferred
  • Can work and resolve most escalated tickets
  • VIP/White Glove experience
  • Prior iPhone support experience

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position starting at $65,000 - $70,000+ . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area,

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