Job Description

Job Title: Customer Service Representative (6–8 Week Temporary Assignment)

Location: Boston, MA

Schedule: 40 hours per week

Pay Rate: $18–22/hr

Overview:

A professional sports organization in Boston is seeking a Customer Service Representative for a 6–8 week temporary assignment. This is a great opportunity for a junior-level candidate looking to gain experience in a fast-paced, customer-focused environment within the sports industry. The ideal candidate is friendly, reliable, and able to handle high-volume interactions with fans and customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide ticketing support, event information, and general assistance
• Troubleshoot basic account or access issues
• Maintain accurate notes and records of customer interactions
• Assist with game-day or event support as needed
• Escalate issues appropriately to supervisors or internal teams
• Deliver positive, professional service at all times

Qualifications:

• 1+ year of customer service experience (retail, call center, hospitality, etc.) preferred
• Strong communication and interpersonal skills
• Organized, detail-oriented, and comfortable following process
• Able to handle a fast-paced environment
• Basic computer skills; experience with CRM/ticketing systems a plus
• Dependable and team-oriented

Additional Details:

• Onsite role
• Training provided
• Great opportunity to gain experience with a professional sports organization

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