Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

TDM2TVNxZW5tdndKNU5Fekxya1ZVa3pwT3c9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Monday to Friday, Day shift,

Similar Jobs

Ideal Electrical Supply Corporation

Inside Sales Representative Job at Ideal Electrical Supply Corporation

 ...Work with Outside Sales or independently to manage existing customer accounts, including generating quotes. Manage, oversee, update...  ...interpersonal skills required. o Familiarity with Solar Eclipse software is preferred. o College courses in sales, marketing, or... 

ESRhealthcare

Sales Engineer (Enterprise) San Francisco Job at ESRhealthcare

 ...Sales Engineer (Enterprise) San Francisco About the Role seeking a motivated Sales Engineer to join our growing technical sales team. You'll work closely with our Growth, Support, and Eng teams to drive technical adoption of our platform. This includes... 

Lifted, an Upwork Company™

Luxe Home Consultant (Big Sky Montana Ski Resort, USA) Job at Lifted, an Upwork Company™

 ...An enterprise client is seekinga Luxe Home Consultant to ensure their homes in Big Sky Montana Ski Resort meet impeccable standards for their guests. Our client isan American company operating anonline marketplacefor short- and long-termhomestaysand experiences... 

Themesoft Inc.

Videographer Job at Themesoft Inc.

 ...are mandatory days. Job Description: Performs studio production tasks as directed by the Video Studio Lead, including setting...  ...directing talent in a video studio. Assists the Video Studio Lead and Media Design Team Creative Manager in editing and assembling learning... 

The Connor Group

Store Manager | Store Director Job at The Connor Group

 ...driven, accountable, and thrive in an environment where excellence is the expectation. Position Overview We are seeking a General Manager to lead and oversee the operations of our luxury apartment communities in Minneapolis- St Paul, MN. This role is ideal for high-...